How fast do orders ship?
Orders leave our Beverly Hills, Los Angeles facility within 2 business days of payment confirmation. Orders placed after 2pm Pacific on Friday ship the following Monday. You receive a tracking number by email as soon as the label is created.
Do you ship internationally?
Yes, we ship worldwide by USPS, UPS, FedEx or DHL depending on destination and the service selected at checkout. International buyers are responsible for any customs duties or import fees, and for confirming that research peptides may be lawfully imported into their country.
How much is shipping?
Domestic shipping is a flat rate shown at checkout and is free on orders over $150 within the US. International rates are calculated at checkout by destination.
How do I verify a lot?
Every vial and box carries a lot number and a QR code. Enter the number on the Verify a lot page, or scan the code, to open the independent test report for that exact batch.
Who tests your products?
[testing lab name], an independent laboratory. Each lot is tested for purity by HPLC and identity by mass spectrometry before it is released for sale. If a lot does not meet our release specification, it does not ship.
What purity do you guarantee?
Peptides are released at 99% or higher by HPLC. The exact figure for your vial is on its lot report. We publish every report, including the ones that are merely good rather than exceptional.
How should I store the vials?
Store lyophilized vials at −20 °C, protected from light and moisture. Lyophilized peptides are stable at ambient temperature for the duration of shipping. Once reconstituted in your laboratory solvent, store at 2–8 °C.
Is the packaging tamper-evident?
Yes. Each vial has a sealed aluminium crimp and flip-off cap, and ships in its sealed retail box. If either seal is broken on arrival, do not use the vial and contact us with photos.
Can I get a bulk or lab quote?
Yes. Contact us with the compounds and quantities you need and we will send pricing within one business day.
Are these products for human use?
No. All Aeon Labs products are sold strictly for laboratory research use. They are not intended for human or veterinary use, and we make no claims regarding their safety or efficacy for any purpose.
What is your return policy?
Because our products are research reagents, we cannot accept returns of opened or unsealed vials. We replace or refund any item that arrives damaged, is missing, or does not match your order. Report it within 7 days of delivery.